100-Day Money-Back Guarantee | shinie
Voluntary Manufacturer's Warranty

100 days. Results or your money back.

We stand behind our product. It works. That's why we're giving you 100 days to try it out for yourself at your own pace. If you don't see results after using it correctly, you'll get your money back.

100
Days for Testing
0 €
Risk to You
100 %
Refunds are available
Why We Offer This

Because we know how our device works.

This warranty is a voluntary, additional benefit we provide. We offer it because we’re confident in our product—and because we don’t want you to have any doubts about your decision.

German Quality

Our device works. That's why we're confident enough to give you 100 days to test it. No other provider offers a trial period this long.

Focus on Female Customers

We're accommodating. We want our customers to be happy. If something doesn't work even when used correctly, we're happy to issue a refund.

Reasonable Timeframe

You'll usually start seeing results by week 4. It takes 12 weeks to see the full results. That's why we give you 100 days.

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The Terms and Conditions

When the warranty applies and when it does not.

Warranty applies

If you've really tested it.

  • Used for at least 12 weeks.When used correctly and at the appropriate frequency.
  • Follow the instructions in the user manualregarding frequency, duration, and proper use.
  • Submit a request to Support.Just send a quick email to support@shinie.de.
Warranty Does Not Apply

Unfortunately, not in these cases.

  • Not enough testing.Results take time. Less than 12 weeks is too short.
  • Not used according to the instructions.Using the wrong frequency or method will not produce results.
  • No support ticket has been submitted.We cannot investigate anything without a request sent to support@shinie.de.
  • Due to personal circumstances—such as illness, tattoos in the treatment area, pregnancy, or if the device was a gift and cannot be used by the recipient.Unfortunately, we can't do anything about that.
Important to Know

Most people start seeing results by week 4.

That doesn't mean, however, that you'll see full results after just 4 weeks. For the best results, you need to use the device consistently for at least 12 weeks. Only then can you truly assess whether it works for you.

The plan over time.

Here's what your 100-day treatment routine looks like.

Weeks 1 through4: Start
2 to 3 times a week

Development. Visibly, nothing usually changes yet. The roots are weakened.

Weeks 5 through12: Build-up
2 to 3 times a week

The first results are becoming apparent: finer, slower-growing hair, and bald spots.

Starting in Week 12:Maintenance
every 2 to 4 weeks

Only repeat the treatment if a few strands of hair grow back.

What to Expect

What to Expect and When.

01 Weeks 1 through 2

Nothing visible yet. Everything was done right.

During the first two weeks, you usually won't notice any changes. This isn't a failure—it's just part of the normal process. Don't give up.

02 Starting in Week 3

The first signs.

The typical early signs: Your hair grows back more slowly, becomes finer and thinner, and you don't have to shave as often.

03 Weeks 6 through 12

Significantly less hair.

Entire sections are noticeably lighter. Now that consistency is paying off.

04 Months, not weeks

Smooth for a long time.

Achieving a (nearly) permanently hair-free area takes months. The time required varies depending on the body part.

This is not the same as the right of withdrawal.

The guarantee isn't meant for you to buy the device and send it back after a month just because you've lost interest or don't like it after all. That's what the statutory 14-day right of withdrawal is for. You can return the item at any time without giving a reason. The 100-day money-back guarantee is intended for one specific situation: you've done everything right, and it still doesn't work for you.

Here's how to apply for it

Three steps to get a refund.

01

Test for at least 12 weeks.

Use the device according to the user manual. Follow the recommended frequency and treatment plan.

02

Contact Support.

Please contact us using the contact form. Briefly describe your application and what you've observed.

03

Received a refund.

After reviewing your order, we'll refund you under our 100-day money-back guarantee.

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Any questions?

If it doesn't work out for you, we'll be happy to refund you.

If you've used the device enough and feel that it isn't working for you, just contact our support team. We'll take care of it.

Request a Warranty Claim

The 100-Day Money-Back Guarantee is a voluntary manufacturer's warranty offered by shinie. Your statutory rights remain unaffected.